Analytics and Reporting For Microsoft Lync

Are you maximizing your ROI with Lync?

The most advanced, enterprise-ready analytics and reporting solution for Lync

PowerView is an enterprise-scale analytics solution for Lync, with a data warehouse and SharePoint-based business intelligence. PowerView metrics span Lync KPIs, voice quality, usage adoption, devices, cost savings, billing & chargeback, and compliance, among other insights. These insights – along with drag-and-drop customizability for your environment - help you drive Lync quality and maximize your Lync ROI.

Details:

Drive Lync Quality

Voice Quality Metrics PowerView enables very high-scale voice quality metrics analysis, with powerful drill down capabilities by location that can help quickly isolate voice quality issues. Enterprises with PowerView will also gain big picture insights into Voice Quality, and be able to systematically identify actionable issues with the biggest impact. SLA Reporting PowerView infrastructure can track performance against SLA’s for official reporting for service management purposes, by office location worldwide.

Maximize ROI

Usage Metrics PowerView provides a large variety of flexible and easy to customize Lync user metrics, enabling the organization to drive Lync adoption in ways that increase Lync ROI. Billing and Chargeback PowerView provides the analytics required for enterprises to perform Telecom Expense management (TEM) functions, e.g. for chargeback to departmental units or end-users. Device Utilization PowerView enables an enterprise to accurately determine its actual usage profile for devices, and thereby determine the most cost-effective and reliable device strategy for its end-users.

Enterprise Ready

Enterprise Scale Analytics

PowerView’s Data Warehouse and OLAP cube architecture is designed for Lync reporting needs for global enterprises, involving terabytes of Lync CDR and QoE data. The high-scale architecture enables report generation typically within second, regardless of user size.

Customizable Analytics

PowerView enables drag and drop customizability. Through Microsoft PerformancePoint, PowerView allows the easy creation of custom reports within minutes, while bringing data from multiple sources. Enterprises are then able to analyze the data across multiple dimensions of interest, and instantly publish such custom reports to appropriate stakeholders.

Compliance and Auditing

PowerView infrastructure allows the organization to produce reports to address its specific compliance and audit needs, in addition to out-of-the-box federation reports and Top X User/Top Y call type reports.

Based on Microsoft SharePoint

PowerView leverages the power and flexibility of Microsoft SharePoint. Though SharePoint, PowerView enables enterprises to instantly generate, publish, and maintain Lync metrics customized for the priorities for different Lync stakeholders. Powerview provides appropriate access controls, enabling stakeholders to drive Lync adoption and success on a sustained basis.